Advancing Relational Learning Worldwide

Disclosure and Apology after Medical Errors and Adverse Effects

Speaking with patients or their families after a medical error or an adverse medical event is one of the most difficult conversations a clinician can have. Yet most clinicians have little or no training in how to prepare for and conduct these conversations. This Disclosure and Apology course offers providers the tools, skills, and practice needed to conduct these difficult conversations with confidence and compassion.

Course Overview

The aim of this course is to help clinicians prepare and practice for disclosure and apology, and to seek appropriate support for these challenging conversations.Doctor speaking with patient.

The course features:

  • Educational media presentations and exercises
  • Powerful personal stories from patients, families, and providers about their experiences of medical error li>
  • Video re-enactment of realistic disclosure and apology scenario
  • An interactive moderated online guided workshop
  • Downloadable guides and resources

Faculty Moderators

The workshop will be led by renowned faculty experts in communication on disclosure and apology:

  • Robert Truog, MD, MA, FCCM, Frances Glessner Lee Professor of Medical Ethics, Anesthesia, & Pediatrics; Director, Center for Bioethics, Harvard Medical School Executive Director, Institute for Professionalism & Ethical Practice; and, Senior Associate in Critical Care Medicine, Boston Children’s Hospital.
  • David Browning, MSW, LICSW, Senior Scholar and Co-Founder, Institute for Professionalism and Ethical Practice, Boston Children’s Hospital.

Course Format

The Disclosure and Apology course is organized into three parts. Parts I and III are self-paced and completed through our on-line platform. Part II is a live moderated online workshop guided by our expert faculty.

Self-paced Learning Sessions


Moderated Online Workshop
Part I. Preparation for Disclosure and Apology

Activities including patient and provider stories, guidelines and reflective exercises.

PART II. Moderated Online Workshop

Faculty experts lead participants in practicing for disclosure and apology conversations. Includes interactive exercises and discussing a filmed error case scenario.

PART III. Disclosure and Apology in Practice
Activities related to clinician support and applying disclosure and within institutions.
 Next Moderated Online Workshop:

December 8, 2016

*Please complete Part I. Self-paced Introduction to Disclosure and Apology on OPENPediatrics (link coming soon) before participating in the Moderated Online Workshop.


Physicians, nurses, social workers, and other providers who work closely with patients and their families.


OPENPediatrics (OP) is a free, open access learning platform that is working to create a global community of practitioners who can exchange ideas and best practices, regardless of resources, to improve pediatric care across the world.  The aim of our collaboration is to develop curricula to enhance communication and relationships skills in healthcare worldwide