Disclosure and Apology

Disclosure and Apology Live Online Workshop

Workshop Dates

Tuesday, February 12, 2019
9:00-11:00am, EDT (6:00-8:00am PDT)

Introduction

Speaking with patients or their families after a medical error or an adverse medical event is one of the most difficult and emotionally challenging conversations any clinician can have.  Handling it well is critical for your patient’s experience, your own resilience, and your institution, too.  You can learn to have such a conversation with good preparation, presence and compassion. This workshop will introduce clinicians to the understanding, ethical underpinnings, best practices, tools, and skills to conduct these difficult conversations.

What You’ll Learn

Participants will gain a solid grounding in the core principles of error disclosure and apology, so they and their patients can move forward in care.  You will recognize what to say and how to say it in these highly-charged situations; identify how to express empathy and be proactive with a grieving patient and family; and provide pragmatic guidelines, tips, and pointers for holding difficult conversations. We’ll use videos as triggers for facilitated group reflective learning about the spectrum of error cases—with strategies for a variety of disclosure discussions.

Course Description

The full-course includes pre- and post- workshop modules and a live online workshop.  The pre- and post-workshop modules are optional and supplementary and are available at your own pace to enhance learning.

LIVE ONLINE WORKSHOP (2 hours):  

Harvard Medical School experts in bioethics and communication facilitate this intensive online workshop.  Enrollment is capped at 50 participants in order to offer everyone the opportunity for input and questions during discussion and Q&A sessions.  The workshop will cover:

  • Patient, family and clinician perspectives
  • Core ethical rationale
  • Quality and safety perspectives
  • Best practice guidelines
  • Spectrum of error case scenarios
  • Video recorded enactments of medical error scenario featuring simulated root cause analyses, disclosure coaching, and disclosure conversation

General Information

Workshop Dates

Spring 2019:
Tuesday, February 12, 2019
9:00-11:00am, EDT (6:00-8:00am PDT)

NOTE:  The February 12, 2019 date has been cancelled and will be rescheduled shortly.  Please check back soon for the new date.  If you would like to be notified when a new date has been scheduled please email us at:  ipep@childrens.harvard.edu.

Cost

Continuing Education path (CME/CE):

  • Live online workshop:  $50.00 for 2.0 (risk management, MOC)
  • Full course including online workshop, pre-workshop and post-workshop modules:  $150.00 for 6.0 (risk management, MOC)

SELF-PACED MODULES (Supplementary learning):

Pre- and a post- workshop self-paced modules provide you with an introduction to disclosure and apology as well as follow-up materials.  These self-paced modules are designed to enhance your understanding and help you delve more deeply into the subject matter, but are not required for the online live workshop. You can access these online through our partnership with OPENPediatrics.

Over its 15 years, IPEP has trained more than 5,000 healthcare professionals in handling difficult conversations. The IPEP method integrates actor simulation for experiential learning.

Who Should Attend

Developed for nationally or internationally based physicians, psychiatrists, nurses, social workers, and other care providers, as well as, practice managers, risk managers, and interdisciplinary team coordinators.

Faculty

A unique feature of the course is a Moderated Online Workshop led by renowned experts in communication.  The live workshop will be led by:

  • Stephen D. Brown, MD, Director, Institute for Professionalism & Ethical Practice, Boston Children’s Hospital; Associate Professor of Radiology, Harvard Medical School; Chair of the Professionalism Committee of the Radiological Society of North America (RSNA).
  • David Browning, MSW, LICSW, Senior Scholar and Co-Founder, Institute for Professionalism and Ethical Practice, Boston Children’s Hospital.
Stephen D. Brown, MD

Director
Associate Professor of Radiology, Harvard Medical School

David Browning, MSW, LICSW

Senior Scholar Emeritus
Psychosocial Faculty
Co-founder, IPEP

Donna Luff, PhD

Associate Director
Course Director

Continuing Education

In support of improving patient care, Boston Children's Hospital is accredited by the American Nurses Credentialing Center (ANCC), the Accreditation Council for Pharmacy Education (ACPE), and the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for the healthcare team.

Physician

Boston Children’s Hospital designates this live activity for a maximum of  6 AMA PRA Category 1 Credits ™. Physicians should claim only the credit commensurate with the extent of their participation in this activity.

AAPA accepts AMA category 1 credit for the PRA from organizations accredited by ACCME.

Nurses

Boston Children’s Hospital designates this activity for 6 contact hours for nurses. Nurses should claim only the credit commensurate with the extent of their participation in the activity.”