Disclosure and Apology: Online Course

Disclosure and Apology after Medical Errors and Adverse Events

Upcoming Live Workshop

Tuesday June 26th, 2018, 9:00am-11:00am, EST - Due to an overwhelming demand for this live online workshop, registration is now closed.  Registration is open for the October 11th workshop.

Thursday October 11th, 2018, 9:00am-11:00am, EST


Continuing Education path:  $50.00 for the online workshop ($150.00 for the full course, if chosen, including two self-paced modules)

NON-continuing education path:  The non-CE path is complimentary due to the generous support of the Ullem Foundation and the BCH Anesthesia Foundation.

Participant Reviews

“It is important to take a deep breath, think a little beforehand, frame the discussion, and take your time”

Continuing Education

In support of improving patient care, Boston Children's Hospital is accredited by the American Nurses Credentialing Center (ANCC), the Accreditation Council for Pharmacy Education (ACPE), and the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for the healthcare team.


Boston Children’s Hospital designates this live activity for a maximum of  6 AMA PRA Category 1 Credits ™. Physicians should claim only the credit commensurate with the extent of their participation in this activity.

AAPA accepts AMA category 1 credit for the PRA from organizations accredited by ACCME.


Boston Children’s Hospital designates this activity for 6 contact hours for nurses. Nurses should claim only the credit commensurate with the extent of their participation in the activity.”



You are about to walk into a meeting with a patient and their family to tell them there has been an error in their care. How are you feeling? What will you say? How will you say it? What if they are angry? Speaking with patients or their families after a medical error or an adverse medical event is one of the most difficult conversations a clinician can have. Yet most clinicians have little or no training in how to prepare for and conduct these conversations. Our Disclosure and Apology course offers providers the tools, skills, and practice needed to conduct these difficult but necessary conversations.

The Disclosure and Apology course is organized into three modules with two self-paced modules and a live online workshop led by our expert faculty.  The self-paced modules are available online through our partnership with OPENPediatrics.  

Disclosure and Apology Course Format

Course ModulesFormatContinuing Education
Preparation for Disclosure and Apology

Activities including patient and provider stories, guidelines and reflective exercises.
Self-paced2.0 CME, Risk Management, MOC
Live Online Workshop

Faculty experts lead participants in practicing for disclosure and apology conversations. Includes interactive exercises and discussing a filmed error case scenario.
Live Moderated Webinar2.0 CME, Risk Management, MOC
Disclosure and Apology in Practice
Activities related to clinician support and applying disclosure and within institutions.
Self-paced2.0 CME, Risk Management, MOC

Who Should Attend

Physicians, psychiatrists, nurses, social workers, and other providers who work closely with patients or patients and their families, applicable to both pediatric and adult medicine practitioners.


A unique feature of the course is a Moderated Online Workshop led by renowned experts in communication.  The live workshop will be led by:

  • Stephen D. Brown, MD, Director, Institute for Professionalism & Ethical Practice, Boston Children’s Hospital; Associate Professor of Radiology, Harvard Medical School; Chair of the Professionalism Committee of the Radiological Society of North America (RSNA).
  • David Browning, MSW, LICSW, Senior Scholar and Co-Founder, Institute for Professionalism and Ethical Practice, Boston Children’s Hospital.
Stephen A. Brown, MD

Associate Professor of Radiology, Harvard Medical School

David Browning, MSW, LICSW

Senior Scholar Emeritus
Psychosocial Faculty
Co-founder, IPEP

Donna Luff, PhD

Associate Director
Course Director