Video Gallery

Video recorded interviews with national experts covering a wide variety of issues related to Disclosure and Apology, including institutional perspectives and processes, just culture, peer support, and provider and patient perspectives.

The videos were developed in collaboration
with our partners at OPENPediatrics.

"Why Disclosure and Apology is needed"

Dr. Lucian Leape, a founder of the National Patient Safety Movement, reflects on why Disclosure and Apology is the right thing to do but has been difficult in practice.

"Rebuilding Trust and Learning from Our Mistakes"

Sharing a second experience of an adverse event, Beth Daley Ullem shows how rebuilding of trust and learning can come from transparency.

"The Reality of Disclosure Conversations"

Dr. Robert Truog, Director of the Center for Bioethics at Harvard Medical School, discusses differing patient and family responses to disclosure and why we need to practice for these conversations.

"Creating a Just Decision-Making Culture For Clinicians Involved in Medical Errors"

Patricia Folcarelli, Vice President for Health Care Quality, Beth Israel Deaconess Medical Center in Boston, shares some principles for creating a just culture for clinicians and staff after errors.

"The Changing Nature of Medical Errors-Case example"

Dr. Robert Wachter, MD, Professor and Chair of the Department of Medicine at the University of California, San Francisco, and a leader in the field of patient safety, shares a case story of error in a computerized healthcare system and the lessons that can be learned.

"Clinician Emotions after medical error and adverse events"

Dr. Jo Shapiro, Director of the Center for Professionalism and Peer Support at Brigham and Women’s Hospital, Boston, and former Chair of the Department of Otorhinolaryngology at Brigham and Women’s Hospital, discusses common emotions experienced by clinicians after errors and adverse events.

"The Role of peer support"

Dr. Jo Shapiro, Director of the Center for Professionalism and Peer Support at Brigham and Women’s Hospital, Boston, and former Chair of the Department of Otorhinolaryngology at Brigham and Women’s Hospital, discusses the need for, and essential features of, peer support following errors and adverse events.

"Talking with Patients and Families after Adverse Events Part I"

Dr. Robert Truog, Director of the Center for Bioethics at Harvard Medical School, discusses principles for approaching disclosure and apology conversations after a patient-related adverse event or medical error.

"Talking with Patients and Families After Medical Errors Part II"

Dr. Robert Truog, Director of the Center for Bioethics at Harvard Medical School, and a panel of colleagues discuss three cases highlighting principles for approaching disclosure and apology conversations after a patient-related adverse event or medical error.

"Resolution and Compensation after Medical Injury"

Dr. Sands, Current Chief Epidemiologist and Chief Patient Safety Officer at HCA Healthcare, and former Chief Quality Officer at Beth Israel Deaconess Medical Center in Boston, describes the approach to resolution and compensation at the Massachusetts Alliance for Communication and Resolution following Medical Injury (MACRMI) and reflects on learning about ways that institutions can offer fair resolution and compensation after harm caused by error or adverse events.

"Why Clinician's Need to Disclose"

Dr. Paul Hickey, Chair of the Department of Anesthesiology, Critical Care, and Pain Medicine at Boston Children’s Hospital, discusses professional and personal reasons for clinicians to disclose errors and adverse events, and the need for training to do so.

"The Role of the Disclosure Coach"

Dr. Jo Shapiro, Director of the Center for Professionalism and Peer Support at Brigham and Women’s Hospital, Boston, and former Chair of the Department of Otorhinolaryngology at Brigham and Women’s Hospital, discusses the importance of disclosure coaches and key principles of disclosure coaching.

"Clinician Support Across Settings"

Nurse Mark Blazey, Certified Registered Nurse Anesthetist, Department of Anesthesiology, Critical Care & Pain Medicine at Boston Children’s Hospital, offers an overview of informal and formal support available to clinicians across settings in the US, and the gaps that exist.

"Developing an Institutional Support Structure"

Dr. Jo Shapiro, Director of the Center for Professionalism and Peer Support at Brigham and Women’s Hospital, Boston, and former Chair of the Department of Otorhinolaryngology at Brigham and Women’s Hospital, highlights the essential role that institutions play in supporting disclosure and apology.

"Core Relational Values for Disclosure and Apology"

David Browning, MSW, Senior Scholar Emeritus and Co-Founder, Institute for Professionalism and Ethical Practice, outlines 5 core relational values for D&A conversations and their translation into practice.