Workshop Reviews

” I will check my emotions and recognize them. Know that it is okay to be human, to be present; and silence and listening is okay and appropriate.”

“The course was excellent!  One of the best I’ve been to in my career.  Comfortable atmosphere and knowledgeable presenters.  It should be mandatory!”

” Each team member offers their own useful perspective and expertise”

“The richness of shared experiences and the learning that occurs in a ‘one room school house’ setting [stood out the most].”

“[The Difficult Conversations in Healthcare: Teaching and Practice Course] should be a mandatory CME requirement for people in healthcare who would not be here otherwise or a way to attract the people who are in deep need of the course.”

“Great role plays! Wonderful actors. It was amazing to hear from providers working in different fields/practices. Learning to appreciate their perspective was very valuable.”

“Thanks for inviting me to attend yesterday’s program. It was spectacular! This kind of education is something that should, and hopefully will, be embedded into required curricula for radiology residents and I wish you both much success as you continue to bring it forward.”

“As busy of a night as this seemed, I left the next morning satisfied with the care I gave to all of my patients. I realized how much I learned and how often I utilize the skills I learned in the PERCS workshop. I feel fortunate to have had the opportunity to attend this. I was impressed in the fact that this was a workshop that attendings, fellows, nurses, and clinical assistants attended. It was interesting to see the points of view from the other disciplines. We all learned from each other and I plan to continue to use the skills I learned to develop caring, supportive relationships with patients and families.”

“I really enjoyed the PERCS workshop yesterday! It was a great way to learn and will be extremely useful in my practice. I liked that there were a mix of professionals and it was enlightening to hear their perspectives on some of the challenges we encounter while working with families. Speaking as both a bedside nurse for many years at Children’s and the mother of a teen with significant medical and educational challenges, I know that the work you are doing is incredibly important and essential to the care that we provide to both patients and their families. Thank you so much!”

“I wanted to thank you for sharing the PERCS [Supporting Families at the Bedside] program with me yesterday. I found it thrilling from both a nursing and educational perspective.”

“Getting feedback from the actors about what it felt like to be on the family side of the conversation [was valuable]. We can never ask a family’s opinion of how situations are handled or what parts were pivotal to them. This is the BEST professional training I’ve ever been to by far.”

“I felt the day was highly valuable. In fact, it struck a great balance between safe and risky. What I mean is that it was such a rich and rewarding day in part because it engaged the group in real (ie, risky) ways, but then provided a safe place to discuss them. That atmosphere reminds me of my years as an outdoor guide with Outward Bound. It was precisely because of the risk/unknown terrain that our groups had such intense and growth inducing experiences. The participatory nature of the day really brought us all in, and I think will therefore have a lasting impact. The lessons we learned, some from the group itself, some from the (excellent) mentors, will grow in the fertile soil of involved and motivated minds. The specific issues we focused on (bad news, errors, and radiation risk) were aptly chosen for the group, and well curated. I was honestly nervous, in a good way, during each scenario (maybe during my own the most). But that heightened the learning experience.”

“Part of why I’m really glad that I’ve taken time to work in health care before becoming a doctor is that so many doctors go straight to medical school and their first real experiences in healthcare are from the perspective of someone with an MD. They never see/hear/experience other roles where the respect of others is less automatic. I thought the only problem with the talk today was that not enough people came to hear what you had to say. Thanks for such a useful learning opportunity!”

“The workshop was very helpful to me this past weekend. I was in the same situation, having to talk about cerebral death and organ donation. I felt confident because I was familiar with the subject, and felt prepared to interpret in such [a] delicate and sad situation. I think that more interpreters should have the chance that I had. This is just a suggestion, we are not doctors or nurses, we don’t see it happening everyday, we don’t learn any of that in class, but [this] type of workshop is another tool in our profession. Thank you again for the opportunity.”

“I feel like every minute since I walked into this room has been incredibly productive. You did a great job of moderating the discussion and focusing on some key/valuable lessons. At the same time, the folks who attended represent a phenomenal group that only made the teachings a lot richer and enjoyable.”

“What I learned is that one doesn’t have to be perfect or have all the answers, one has to be genuine and real.”

“Regardless of title/position, background, or degree, for an entire day we were colleagues united around a common purpose.”

“I need to thank you profusely for giving me the opportunity to go to the PERCS course yesterday. That really was an amazing experience. These kinds of educational opportunities are really revolutionary – especially in medicine – and I think that they are tools that will be or should be mainstays for any teaching hospital.”

“It’s okay (and even advisable) to express regret or sorrow for the patients’ difficulties and for mistakes made in the patients’ care.”

“In an environment that places an enormously high premium on advancing surgical and technical standards of care, it was refreshing to devote collective intellectual energy to cultivating the other half of the medical equation; the emotional standard of care…Most appreciated was the manner in which your team was able to set the day’s agenda and learning. In this sometimes hierarchical environment, it was a pleasure to leave one’s badge at the door and allow ourselves to brainstorm and break down barriers with colleagues across departments and disciplines. These endeavors may be essential in facilitating our collective ability to provide the level of care and respect our patients demand and deserve.”

“I found the conference very interesting and helpful. I liked feeling included in the academic setting of the hospital as a useful participant. This session was useful for providers to have a safe place for expression of challenges and sadness but also to share best practices. I think forums such as these should continue for nurses to identify issues they face in the workplace, specifically those that are subjective and emotionally charged.”

“I thought the conference was a special learning experience in which I really valued the comments from the other nurses and staff. Unlike a typical lecture, this laid back open discussion provided a great opportunity for everyone to share their experiences. Being thrown into clinical settings without any preparation or discussion on how nurses deal with death, I remember being very dumbfounded the first time I saw someone die in the ED because of how quickly the staff was able to resume their daily routine. If nothing else, the discussion made me realize that when I am a nurse and experience the death of a patient I will check in with my team and perhaps most importantly, the nursing student or nursing assistant that sometimes gets left out of the picture.”

“That was truly the best conference I’ve ever been to.  The actors were so real, that I had a hard time believing they weren’t really parents of a preemie!  The whole day was full of very moving moments and wonderful dialogue.”

“Thank you so much for providing the opportunity for such a great program. It gives us our own oars so we can get back in the trenches again to help our patients and families. I have already recommended the program to my fellow staff members.”

“I was honestly blown away by the degree of professionalism, seriousness, and relevance of the workshop to me not only as a physician but also as a person. The workshop as a whole made me more aware of the many subtleties that are needed in patient-physician interactions during difficult times and I am not alone in feeling this way.”

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