PERCS Cardiovascular and Critical Care

Workshop Dates

TOPIC 2018-19 Academic Year: Communicating about Adverse Events within a Culture of Safety 

Tuesday, October 30, 2018, 8:30 am - 3:30 pm

Tuesday, December 11, 2018, 8:30 am - 3:30 pm

Spring 2019: TBA


Employees of Boston Children’s Hospital:  Complimentary

Non-affiliates:  $295

Continuing Education

CNE and Social Work credits are available.

Participant Reviews

"I will check my emotions and recognize them. Know that it is okay to be human, to be present; and that silence and listening is okay and appropriate.”


Program to Enhance Relational and Communication Skills(PERCS): Cardiovascular and Critical Care is the original course developed by the Institute. Each day-long workshop offers interdisciplinary participants the opportunity to learn about helpful communication skills and relational abilities when having difficult conversations in the pediatric and cardiovascular critical care units. Each workshop offers didactic presentations, realistic enactments with professional actors, videotape feedback and debriefing, and group discussion. Each workshop emphasizes the importance of the patient and family perspectives through the use of videotaped family interviews and actors as patient and parent ethical understudies. Participants are encouraged to reflect on their personal and professional experience, and how that can influence their approach to difficult conversations with patients and families.

This course is offered based on a three-year rotating curriculum that includes versions of workshops focusing on:

(1) Pediatric End of Life

(2) Children with Special Healthcare Needs

(3) Communicating about Adverse Events within a Culture of Safety (Current rotation offered in the 2018-19 academic year)

Who Should Attend

Interdisciplinary participants who work in the neonatal intensive care setting at any level of experience are welcome to enroll including but not limited to:

  • Physicians
  • Nurses
  • Social workers
  • Psychologists
  • Chaplains
  • Medical Interpreters
  • Administrators

Workshop enrollment size: 15-25 participants

Traveling from out of town? Take a look at our Boston Accommodations and Attractions page for some local recommendations!


Robert Graham, MD

Associate in Critical Care Medicine
Associate Professor, Harvard Medical School

Pamela Varrin, PhD

Psychosocial Faculty
Family Faculty

Suzanne Morse-Fortier, LICSW

Family Faculty
Faculty Associate