Fall 2019: TBA
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Employees of Boston Children’s Hospital and affiliated Harvard teaching hospitals: Complimentary
CNE and Social Work credits are available.
Program to Enhance Relational and Communication Skills(PERCS) Difficult Conversations in the Neonatal Intensive Care Unit Workshop offers interdisciplinary participants the opportunity to learn about helpful communication skills and relational abilities when having difficult conversations in the neonatal intensive care setting. Each day-long workshop offers didactic presentations, realistic enactments with professional actors, videotape feedback and debriefing, and group discussion. Each workshop emphasizes the importance of the patient and family perspectives through the use of videotaped family interviews and actors as patient and parent ethical understudies. Participants are encouraged to reflect on their personal and professional experience, and how that can influence their approach to difficult conversations with patients and families.
Who Should Attend
Interdisciplinary participants who work in the neonatal intensive care setting at any level of experience are welcome to enroll including but not limited to:
- Social workers
- Medical Interpreters
Workshop enrollment size: 15-25 participants
“I realized that no one ever feels comfortable or wants to have these conversations, but that being compassionate and responding with empathy provides comfort as the conversation proceeds.”