PERCS Neonatal Intensive Care Unit (NICU)

Workshop Dates

Fall 2019: TBA

If you would like to be notified the next time that this workshop is offered, please let us know by completing this Inquiry Form.

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Employees of Boston Children’s Hospital and affiliated Harvard teaching hospitals:  Complimentary

Non-affiliates:  $295

Continuing Education

CNE and Social Work credits are available.


Program to Enhance Relational and Communication Skills(PERCS) Difficult Conversations in the Neonatal Intensive Care Unit Workshop offers interdisciplinary participants the opportunity to learn about helpful communication skills and relational abilities when having difficult conversations in the neonatal intensive care setting. Each day-long workshop offers didactic presentations, realistic enactments with professional actors, videotape feedback and debriefing, and group discussion. Each workshop emphasizes the importance of the patient and family perspectives through the use of videotaped family interviews and actors as patient and parent ethical understudies. Participants are encouraged to reflect on their personal and professional experience, and how that can influence their approach to difficult conversations with patients and families.

Who Should Attend

Interdisciplinary participants who work in the neonatal intensive care setting at any level of experience are welcome to enroll including but not limited to:

  • Physicians
  • Nurses
  • Social workers
  • Psychologists
  • Chaplains
  • Medical Interpreters
  • Administrators

Workshop enrollment size: 15-25 participants


Participant Reviews

“I realized that no one ever feels comfortable or wants to have these conversations, but that being compassionate and responding with empathy provides comfort as the conversation proceeds.”

Anne Hansen, MD, MPH

Associate in Medicine; Medical Director, Neonatal Intensive Care Unit, BCH
Associate Professor of Pediatrics, Harvard Medical School

David Browning, MSW, LICSW

Senior Scholar Emeritus
Psychosocial Faculty
Co-founder, IPEP

Erin Ward, MsEd, CAS

Family Faculty
Faculty Associate